Refund policy

Return & Refund Policy – Gripnox

At Gripnox, we want you to feel confident about your purchase. If for any reason you are not satisfied, we offer a simple and transparent return process.

Returns

• You can request a return within 14 days of receiving your product.

• To be eligible for a return, the item must be unused, unopened, and in its original packaging.

• Please include proof of purchase (order confirmation or receipt) with your return request.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status.

• If approved, a full refund will be issued to your original payment method within 5–7 business days.

• If the product is not in its original condition (used, damaged, or missing parts), we may decline the refund.

Damaged or Defective Products

• If you receive a defective or damaged item, please contact us immediately with photos.

• We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

• At Gripnox, we cover the cost of return shipping. Once your return request is approved, our team will provide you with a prepaid shipping label.

How to Request a Return

To initiate a return, please contact our support team at gripnoxx@gmail.com with your order number and reason for return. Our team will guide you through the process.